New business - Who we are: The UPS Store

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By Scotty McDaniel

Who we are: The UPS Store

Where we are: 18 Village Plaza, Shelbyville

What we say: Formerly Mailboxes Etc., The UPS store is owned by Renee' Clark, who had a choice to make when the franchise's 10-year agreement was up in June. UPS long since bought the Mailboxes franchise, so she had the option of renewing her franchise as UPS or going independent. After buying full ownership, she rebranded as UPS.

"My biggest surprise was how fast business increased when the name changed," Clark said. "People found us on the Internet, and business increased 15 to 20 percent."

"Our services are the same and our people are the same. We just have a different name," she said.

The store offers services in shipping, packaging, faxing, copying and printing, freight, and mailboxes. It also offers office supplies, moving supplies and notary services.

"My biggest goal is customer service," she said. "Customer Service is what we're about. As long as we're doing that, everything else will fall in place."

Hours: M-F 7:30 a.m. to 6 p.m.

Sat. 9 a.m. - 3 p.m.

Sun. Closed

Phone: 502-647-3344

Web site: www.theupsstore.com/3325.htm